Infinity Diamond – Return & Exchange Policy

At Infinity Diamond, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes things don’t work out, and we are here to assist you with returns and exchanges.

Return Policy

Eligibility for Return:

  • Items must be returned within 30 days from the date of delivery.
  • The item must be unworn, unaltered, and in its original condition with all original packaging, including boxes, pouches, and any accompanying documentation (such as certificates of authenticity).
  • Custom-made or personalized items, including engraved jewelry, are not eligible for return.
  • Sale items are final and not eligible for returns.

How to Return:

  1. Request a Return: To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for the return. We will provide you with a return authorization number and further instructions.
  2. Prepare Your Return: Securely package the item in its original packaging. Ensure the return authorization number is clearly marked on the package.
  3. Ship Your Return: Ship the item back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer. We recommend insuring your return shipment for the value of the item.

Refund Process:

  • Once we receive and inspect the returned item, we will process your refund.
  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow 5-7 business days for the refund to appear on your account.

Exchange Policy

Eligibility for Exchange:

  • Items must be exchanged within 30 days from the date of delivery.
  • The item must be unworn, unaltered, and in its original condition with all original packaging.
  • Custom-made or personalized items are not eligible for exchange.

How to Exchange:

  1. Request an Exchange: Contact our customer service team at [customer service email] with your order number, details of the item you wish to exchange, and the item you would like instead. We will provide you with an exchange authorization number and further instructions.
  2. Prepare Your Exchange: Package the item securely with all original packaging and clearly mark the exchange authorization number on the package.
  3. Ship Your Exchange: Ship the item back to us using a trackable shipping method. The customer is responsible for the shipping cost. Once we receive your item and confirm its condition, we will ship the replacement item.

Exchange Processing Time:

  • Once your return item is received and inspected, the replacement item will be shipped to you within 5-7 business days.
  • If the replacement item has a different price than the original item, the difference will be charged or refunded to your original payment method.

Non-Returnable and Non-Exchangeable Items:

  • Custom-made or personalized jewelry
  • Earrings (due to hygiene reasons)
  • Items marked as “Final Sale”

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [customer service email] within 48 hours of delivery. Please include your order number and photos of the damage. We will provide you with instructions for returning the item and issue a replacement at no additional cost.

Contact Us

If you have any questions about our return and exchange policy, please contact our customer service team at [customer service email] or call us at [customer service phone number]. We are here to help!